{"id":3005,"date":"2025-01-13T10:15:39","date_gmt":"2025-01-13T10:15:39","guid":{"rendered":"https:\/\/consumerexperts.com\/us\/?page_id=3005"},"modified":"2025-02-17T10:28:00","modified_gmt":"2025-02-17T10:28:00","slug":"complaints-procedure","status":"publish","type":"page","link":"https:\/\/consumerexperts.com\/us\/complaints-procedure\/","title":{"rendered":"Complaints Procedure"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3005\" class=\"elementor elementor-3005\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9f5b915 e-flex e-con-boxed e-con e-parent\" data-id=\"9f5b915\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2231c80 elementor-widget elementor-widget-heading\" data-id=\"2231c80\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Complaints Procedure<\/h1>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b7354f5 e-flex e-con-boxed e-con e-parent\" data-id=\"b7354f5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e86f99f elementor-widget elementor-widget-shortcode\" data-id=\"e86f99f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><nav aria-label=\"breadcrumbs\" class=\"rank-math-breadcrumb\"><p><a href=\"https:\/\/consumerexperts.com\/us\">Home<\/a><span class=\"separator\"> &raquo; <\/span><span class=\"last\">Home<\/span><\/p><\/nav><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d5dfd97 e-con-full e-flex e-con e-child\" data-id=\"d5dfd97\" data-element_type=\"container\" data-e-type=\"container\" id=\"policy-toc\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e4c3d96 elementor-widget elementor-widget-table-of-contents\" data-id=\"e4c3d96\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;headings_by_tags&quot;:[&quot;h2&quot;],&quot;exclude_headings_by_selector&quot;:[],&quot;marker_view&quot;:&quot;bullets&quot;,&quot;icon&quot;:{&quot;value&quot;:&quot;&quot;,&quot;library&quot;:&quot;&quot;},&quot;no_headings_message&quot;:&quot;No headings were found on this page.&quot;,&quot;hierarchical_view&quot;:&quot;yes&quot;,&quot;min_height&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"table-of-contents.default\">\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-toc__e4c3d96\" class=\"elementor-toc__body\">\n\t\t\t<div class=\"elementor-toc__spinner-container\">\n\t\t\t\t<svg class=\"elementor-toc__spinner eicon-animation-spin e-font-icon-svg e-eicon-loading\" aria-hidden=\"true\" viewBox=\"0 0 1000 1000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M500 975V858C696 858 858 696 858 500S696 142 500 142 142 304 142 500H25C25 237 238 25 500 25S975 237 975 500 763 975 500 975Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-568a3f3 elementor-widget elementor-widget-text-editor\" data-id=\"568a3f3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2>How to complain&#8230;<\/h2><p>We always aim to be fair and honest in everything we do, so if you have a complaint about any aspect of our service we&#8217;re keen to resolve it as quickly as possible. You can contact us in any of the following ways:<\/p><p>By Email: <a href=\"mailto:complaints@tfli.us\">complaints@tfli.us<\/a><\/p><p>We will acknowledge receipt of the complaint within 3 working days and we hope to provide a final response within 4 weeks. We will write to you again within 4 weeks if we are unable to provide a final response within that time period. In any event we will respond to your complaint in full within 8 weeks.<\/p><p>\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Complaints Procedure How to complain&#8230; We always aim to be fair and honest in everything we do, so if you have a complaint about any aspect of our service we&#8217;re keen to resolve it as quickly as possible. You can contact us in any of the following ways: By Email: complaints@tfli.us We will acknowledge receipt [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-3005","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/consumerexperts.com\/us\/wp-json\/wp\/v2\/pages\/3005","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/consumerexperts.com\/us\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/consumerexperts.com\/us\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/consumerexperts.com\/us\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/consumerexperts.com\/us\/wp-json\/wp\/v2\/comments?post=3005"}],"version-history":[{"count":22,"href":"https:\/\/consumerexperts.com\/us\/wp-json\/wp\/v2\/pages\/3005\/revisions"}],"predecessor-version":[{"id":4798,"href":"https:\/\/consumerexperts.com\/us\/wp-json\/wp\/v2\/pages\/3005\/revisions\/4798"}],"wp:attachment":[{"href":"https:\/\/consumerexperts.com\/us\/wp-json\/wp\/v2\/media?parent=3005"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}